Frequently Asked Questions

Please see product pages for product specific FAQ's.

Do you offer free shipping?

Yes! Free shipping is available on all domestic (AUS) orders when you spend $85 or more. (AUD)

What's your return policy?

We get it, it’s difficult to part with your hard-earned money to try out something new… However, we're so confident in our products that we offer a Money Back Guarantee if they don't live up to your expectations.

Simply email hello@bypolso.com with your order number and “Return” in the subject line, and we'll get your refund underway - NO QUESTIONS ASKED!

Our full Money Back Guarantee & Returns Policy can be found in the footer navigation.

Can I use multiple discount codes on my order?

Only one discount code may be applied per purchase. The discounts available through our Bundles have already been applied, so no additional code is necessary. 

Do you wholesale?

Yes, we certainly do! We love seeing our products on display. If you're interested in having POLSO products in your store, we'd love to chat - Please email us at hello@bypolso.com -  We're excited about the prospect of working together.