Frequently Asked Questions

STORE FAQs

Do you offer free shipping?

Yes! Free shipping is available on all domestic (AUS) orders when you spend $75 or more. (AUD)

What's your return policy?

We get it, it’s difficult to part with your hard-earned money to try out something new… However, we're so confident in our products that we offer a Money Back Guarantee if they don't live up to your expectations.

Simply email hello@bypolso.com with your order number and “Return” in the subject line, and we'll get your refund underway - NO QUESTIONS ASKED!

Our full Money Back Guarantee & Returns Policy can be found in the footer navigation.

Can I use multiple discount codes on my order?

Only one discount code may be applied per purchase. The discounts available through our Bundles have already been applied, so no additional code is necessary. 

Do you wholesale?

Yes, we certainly do! We love seeing our products on display. If you're interested in having POLSO products in your store, we'd love to chat - Please email us at hello@bypolso.com -  We're excited about the prospect of working together.

CLEANSING CLOTH FAQs

What are the Cleansing Cloths made from?

Our Cleansing Cloths are made from 100% viscose, a plant-based fiber known for its softness and sustainability.

If they are single use, how are they sustainable?

What makes our Cleansing Cloths unique is that it is made from 100% viscose fibre.

Viscose is derived from wood pulp from fast growing, regenerative trees such as eucalyptus, beech, and pine.

Our Cleansing Cloths are not only gentle on your skin but also completely biodegradable.

How are Cleansing Cloths used?

  • Pat dry your face after washing
  • Use alongside an oil, balm, or liquid makeup remover
  • Combine with a cleanser for a soft exfoliation
  • Wipe down the sink and counter before discarding

Are Cleansing Cloths safe for sensitive skin?

Yes, Cleansing Cloths are ideal for sensitive skin. Made from 100% viscose, they are soft, hypoallergenic, and gentle on the skin. They are also fragrance free.

The single-use design ensures you avoid the bacteria buildup that can occur with reusable towels, reducing the risk of irritation or breakouts, making them perfect for those with delicate or easily irritated skin.

Is there any research behind these claims?

Absolutely! Check out our recent blog post to review our extensive research on this topic.

Why Subscribe?

✓ Convenience & Consistent Supply: Subscribing means you'll never run out of Cleansing Cloths again! No need to worry about reordering or stock issues - just a steady supply, hassle-free. Plus, you’re locked into today’s price, no future increases!

✓ Cost Savings: Enjoy 20% off each time

✓ Flexible Plans: Customise your subscription to fit your needs - choose how many towels you want and how often they arrive. Need a break? It’s super easy to pause, swap, or cancel anytime.